FAQ’s

FAQ’s

COVID-19 CORONA VIRUS UPDATE

We understand the growing concern surrounding coronavirus (COVID-19) across communities, and our hearts go out to all those who have been personally impacted. As pet parents, we understand you may have specific questions about how to keep your pets and families safe, and we are here to be a support to you through answering your questions and offering exceptional care to your pets.

In an effort to help contain the virus to protect your families and ours, we will be restructuring how we will schedule appointments. Based on the current guidance, we will remain open for business and will keep our normal open hours of Mon-Fri 8am-6pm and Sat 8am-12-pm.

We do ask that you will refrain from coming to our facility if:

You are ill or someone you have been in contact with is ill, or has recently been ill, or if you have recently traveled (specifically internationally) to areas with known outbreaks of COVID-19.

We want you to be put at ease that we are still upholding our high standard of cleanliness and disinfection between interacting with patients. You may see us exercising further personal protection through avoiding handshakes, and wearing protective equipment such as masks or face shields.

For further questions about COVID-19 we would direct you to the CDC

https://www.cdc.gov/coronavirus/2019-ncov/index.html and WHO https://www.who.int/

We are committed to helping keep your pets healthy and happy, we appreciate you entrusting us with their care.

Do you take payments?

We require full payment at the time that services are rendered in order to focus on quality client care, customer service and keeping your costs low. We do not offer delayed billing. We do accept Visa, MasterCard, Discover, American Express, CareCredit, Scratchpay, cash and personal checks.

Scratchpay provides pet parents with simple transparent plans. Finding your plan does not affect your credit score. www.scratchpay.com

Apply for a payment plan from your phone or desktop.
Check your rate and pick your payment plan.
Get your pet the care they need.

CareCredit is a credit line that allows extended payment plans with 0% interest. You can apply directly at our hospital in privacy through the internet or over the phone. Visit www.carecredit.com.

CareCredit details:

Interest free for 6 months.
Low monthly payments.
Approval in minutes.
No annual fee.

Will you offer emergency service after hours and on holidays?

Call the office and you will receive the number of the doctor on call. The doctor will offer emergency consultation. Be aware that some instances do require intensive emergency care or immediate surgery and may need to be referred to a 24 hour emergency clinic. This service is available to current LSAC clients only.

How often does my pet need a dental?

Dental disease is usually present by the age of 2-3 years. Some breeds of dogs and cats can be even sooner! We will assess the teeth on every wellness exam and offer tips to avoid dental issues or to bring up current issues. However, a good rule of thumb is to have a dental cleaning and oral health assessment yearly starting at 4 years old.

Do you take walk-ins?

Walk-in clients are welcome, however appointments are preferred. Emergency cases will always receive first priority followed by previously scheduled appointments. All appointments are allotted a minimum 30 minutes to ensure proper care and attention to your concerns and your pet’s health.

Why is a physical exam required?

Physical examinations may detect certain medical problems that you may be unable to see or recognize. Early detection may save on the cost of treatment and prevent your pet from becoming ill. It is also illegal to treat any patient without a valid client to patient relationship.

Will you have a boarding facility?

No. Our hospital is currently reserved for hospitalized cases only. We do keep a client referred list of boarding facilities and have tried to visit as many as we could to help you decide which one fits you best.

Are you able to do house calls?

Yes. Scheduling is required in advance and there will be an additional travel charge depending on location.

Do you see exotics?

Yes. We see numerous exotic and pocket pets. Please call us to set up an appointment because their needs and stress levels are different than a dog or cat.

How often does my dog need his anal glands expressed?

Every dog varies and some dogs never require manual expression. It is not necessary to see a doctor for this service and may be performed by a technician or assistant. We also may recommend diet changes to help prevent this need.

Do you accept pet insurance?

Yes. Pet insurance is becoming more affordable with better coverage. Unlike human insurance companies, there is not a specific “network” in which you are limited to certain veterinarians. However, this usually means that you will pay for services and the company will reimburse you according to your policy. However, Trupanion does have a pay direct feature now available and offers a free 30 day trial in terms easy to understand with generous coverage. Visit www.trupanion.com.